8 ways to improve your Hotel Operations Management
Customer experience and reviews are the most important thing in the Hospitality Industry, from the moment a reservation is made until guests checked out. All in between is a very complex model of operations management: Front Desk, Maintenance, Housekeeping, Room Service, F&B, Guest Relation, Valet, etc., that need to be very well synchronized in order to be successful.
The Digital transformation arrived in this industry many years ago, even so, in terms of operations management, the interest of introducing these technologies to the daily tasks is increasing day by day.
Here 8 recommendations to take your Hotel towards operational improvement:
1. Processes Optimization
Optimize your human and digital resources by implementing a hotel operations management system. As a result, you will save hours and money by guiding your team to focus on what it really matters to perform their daily duties the best way possible.
2. Reduce your response times
Improve the customer experience by reducing the response times to their requests. Avoid chat tools where keeping track is too manual and requires a lot of processing efforts.
3. Register all your hotel operations actions
While registering any type of action taken in your hotel, you can access your stored information for future traceability queries. Analysis of repeated incidents, resolution times, people involved, etc. Which translates into a more enriched understanding of how your hotel is working and how it can perform better.
4. Task planning
Avoid improvisation in your day-to-day by planning preventives tasks, legal inspections, deep cleaning, housekeeping task allocation, etc.
5. Centralized system
Use only one system with PMS integration to manage your hotel. Forget about having one program for each unit.
6. Housekeeping Management
Keep record of the Housekeeping activities and tasks performed, reports of the total cleaning time, lost&founds, linen and minibar, contract control and expiring dates, etc., all these information will help you to understand if your staff is performing the way it should be.
7. System flexibility
While choosing a hotel operations management system, make sure it is flexible enough that it can adapt and understand how your hotel works and operates.
8. User friendly
By implementing a centralized system you are modifying the operations management of your hotel, so make sure you choose the one that can be more easy to use on a daily basis.